商务英语打电话应该怎么打？打电话技巧电话铃响后，应及时接听，对于未接电话，应尽量在24小时内回复。在交谈过程中可以略带微笑，这样声音听起来就会更为悦耳动听。为了避免遗忘某个要点，可提前做记录。
　　如果想强调或试图让对方接受自己的观点，站起来说话会让语音更具说服力。在和对方通话时，不应同时和其他人交谈，应专心地和对方进行沟通。
　　John:I have received your press release on Smartoys' launch of the latest inter active toys. But I am more interested in the award-winning toys which were mentioned briefly in the release. I would like to have some in-depth information of the toys and the nature of the awards.
　　Helen:Oh, actually I was just about to give you a follow-up call to check if the information I gave you is of interest for coverage. Our Smart Buggy series for toddlers and Smart Farm specially designed for kids with ADHD have won Parents' Choice Award and Oppenheim Award respectively for their top-quality and child-oriented of the awards are recognized internationally.
　　John:Then, what criteria were used in the evaluating process?
　　Helen:The toys were evaluated based on the kid-testers' responses as well as factors such as educational and play value and safety. And above all, to be eligible forthe awards, all products need to be tested by an independent lab for lead.
　　约翰:我已经收到了有关你们公司发布新款互动玩具上市的新闻稿。不过，我对你们一提到的获奖玩具更感兴趣。在新闻稿这一这方面的信息不是很多，所以我想更深入一地了解这些玩具及其所获奖项 。
　　海伦:哦，实际上我也刚想打电话问您是否有兴趣对我们所提供的信息进行新闻报道。我们的智能马车系列幼儿玩具和专为多动症儿童设计的智能农场，凭借其一流的质量和以孩子为本的设计，分别荣获受父母欢迎奖和奥本海姆奖。这两个奖项都是国际公认的。
　　约翰:那么，评判的标准是什么?
　　海伦:评判的标准是根据接受测试的孩子的反应以及这些玩具的教育价值、娱乐性、安全性等因素制定的。重要的是，所有参评产品在取得参评资格前都要通过独立的实验室进行的含铅检测。
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