Susan: As you know, we have invested a lot of mo
ney in putting together a new cutting-edge website for our customers. So,the research that I’m going to talk a
bout today is a
bout our customers'experience and understanding of the Internet. If you look at this chart, you will see that the majority of ourcustomers do go o
nline on a daily basis. Remember, our customers range in age from 18 to 65+. Many of you are probably familiar with the term 'lurker'. A Lurker is someone who merely looks o
nline but doesn't participate in any way. Perhaps unsurprisingly, 80% of our customers say that they browse,but do not co
ntribute to discussions,ask questions,or participate in any way. In a web world wher
e social media websites run rampant,many websites rely on their users to co
ntribute in some way. So we asked our customers why they don’t contribute. We categorized their answers into four main areas, which you can see here on slide . They include:1) I don't trust the Internet,2) 1 don't feel co
nfident in what I’m saying,3) I don't have time to contribute,and 4) 1 don't understand how to contribute. This is very im
portant feedback for us. What we can takefrom this is that if we want our customers to co
ntribute toour website,we need to 1)become trustworthy,2) make our users feel confident,3) design a quick and easy way for them to co
ntribute and,4) give clear guidance on how to contribute. Thank you. Do you have any questions?
上海汉普森英语小编知道,有些同学对英语不是很明白,在这里迟迟没有进入状态,小编在此为大家翻译调查报告怎么写,帮助大家加深了解。
苏珊:正如大家所知,我们为给客户组建一个新颖的前沿网站,已经投入了大量资金。因此,今天我将和大家谈的调查是针对客户的上网经历和他们对互联网的认识的。 如果你看看这张图表,就会发现我们大多数的客户每天都会上网。请记住,我们客户群的年龄段在18岁到65岁以上。 你们当中有很多人或许熟悉“潜伏者”这个名称。潜伏者是指只浏览网页而不参与任何形式的网络活动的那些人。80%的客户说他们只浏览,并不参与讨论、问问题或其他任何活动,这也许并不奇怪。 在社会媒体网站极为盛行的世界中,很多网站的运行在某种程度上依赖于用户某种方式的参与。因此,我们询问了客户为什么不参与。你们可以在幻
灯片上看到,我们已将他们的答案归为4类。包括:1)不信任网络;2)对自己的观点不自信;3)没有时间参与;4)不知道如何参与。 这些反馈对我们很重要。从中我们能够知道,如果希望客户参与网络活动,我们需要1)获得客户的信赖;2)提高客户的信心;3)设计一套简单快捷的参与方式;4)给出明确的参与指导。 谢谢。大家有什么问题吗?
以上就是上海韦博英语小编为您整理的调查报告怎么写?,上海汉普森英语常年开设商务英语,成人英语,英语口语等课程,欢迎大家进入上海汉普森英语进行详细了解与咨询。
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